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This doll is beautiful, with a long mane of brown hair to its waist. The doll has VERY, VERY tan skin tone, not like the picture shown.Thursday, June 5, 2014
Julia - 18 inch Vinyl Doll by Carpatina Reviews
I bought this doll directly from Carpatina, and when it came, it was several shades darker. When I emailed customer service about this, they said I would have to pay for shipping and they would decide whether or not to refund me the purchase price once they received it. I guess they have no need for repeat customers! I paid roughly $15 to have this shipped to me, and then to ship it back certified would cost $22. To be out $37 dollars and not get a sure answer that my money on the doll would be refunded is obnoxious to say the least. I had to open a dispute with my credit card company, and got my money back that way. Unfortunately, even if it is Carpatina's error, or any defects in their products which they never admit to, even when shown pictures, they will never pay for return shipping (which companies should if they sell you defective products) or guarantee that they would even return the cost of what you purchased, since they tell you they will decide if your claim is valid. Sounds pretty shady to me!! Do not but anything from this company, if you value honest retailers.
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